FAQ
About Our Products
Q1. Who are RHEOS products suitable for?
Our products are designed to support a mindful, daily skincare ritual and are suitable for a wide range of skin types, ages, and preferences.
For specific suitability information, please refer to the Product Page of each item, where you will find details on skin compatibility, ingredients, and usage recommendations.
Q2. Are RHEOS products medical or dermatological treatments?
No. RHEOS products are cosmetic only and are not intended to diagnose, treat, cure, or prevent any medical conditions, including acne or medical-level anti-aging concerns.
We do not make medical claims or promise medical results.
Q3. Are the products safe for sensitive skin?
Our formulas we offer are gentle and suitable for most skin types.
However, if you have known sensitivities or allergies, we strongly recommend checking the full ingredient list on each product page before use.
If you are unsure, please consult a healthcare or skincare professional.
Ingredients, Vegan Options & Sustainability
Q1. Are RHEOS products vegan and cruelty-free?
All formulas are cruelty-free - no animal testing is conducted at any stage of development.
Many products are vegan, but not necessarily all of them.
Each product page clearly states whether a specific formula is vegan.
Q2. What about sustainability and packaging?
Our brand values align with conscious, responsible production.
Rheos emphasizes gentle ingredients, clean formulations, and eco-aware practices.
If there are product-specific sustainability details (materials, recyclability, etc.), they will be listed on the relevant product page.
Usage & Skincare Routine
Q1. How do I incorporate RHEOS products into my routine?
Each product page includes clear usage instructions based on its formulation and purpose.
We do not prescribe one universal routine - we encourage mindful, intuitive care at your own pace.
Q2. Are there any usage warnings?
Yes. If a specific product has warnings (e.g., avoid eye area, patch test recommended), they will appear in the product description.
Shipping
Q1. Do you ship internationally?
Not at this time.
RHEOS currently ships within the United States only.
Q2. How long does shipping take?
Orders typically follow this timeline:
- Processing: usually 3–7 business days
- Shipping: usually 5–15 business days
Q3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number.
If you do not see it, please check your spam folder or contact customer support.
Returns & Refunds
Q1. Can I return a product if I opened or tested it?
No.
For safety, hygiene, and product integrity reasons, we only accept returns of unopened, unused products in their original condition.
If a product arrived damaged or incorrect, we will replace it.
Q2. Who pays for return shipping?
For non-defective items, the customer is responsible for return shipping costs.
If the item arrived damaged or incorrect, we will cover all associated costs.
Orders, Changes & Payments
Q1. Can I cancel or modify my order after placing it?
No.
Orders begin processing immediately, and changes or cancellations are not possible.
Q2. What payment methods do you accept?
All payment methods supported by Shopify checkout, including:
Apple Pay • PayPal • Credit/Debit Cards • Shop Pay • and more.
Brand Philosophy
Q1. What makes RHEOS different from other skincare brands?
RHEOS blends mindful self-care with gentle, clean formulations and conscious production.
We don’t promise unrealistic results - instead, we create space for a small daily ritual that reconnects you with yourself through texture, breath, and presence.
Q2. Do you guarantee results?
No.
Every skin is different, and we make no medical or performance guarantees.
Our products support a skincare ritual - not medical outcomes.
Q3. Do you offer personal skincare advice?
No.
We do not provide dermatological or medical consultations.
Each product includes usage recommendations based on information from our supplier.