Privacy policy
Last updated: [12/30/2025]
This Privacy Policy explains how RHEOS SKIN CARE (“RHEOS”, “we”, “us”, or “our”) collects, uses, and discloses personal information when you access or use our website (the “Site”), make a purchase, or otherwise interact with our services (collectively, the “Services”).
This Privacy Policy forms an integral part of our Terms of Service. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised “Last updated” date. Changes become effective immediately upon posting.
Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide when you interact with the Services, including when you place an order, contact customer support, or create an account. This information may include:
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Order information and transaction details (excluding full payment card numbers)
- Account information, if you choose to create an account
- Communications with our customer support team
- On-site activity such as items added to cart, wishlist activity, or product reviews
B. Information Collected Automatically
When you access or use the Services, we may automatically collect certain information about your device and usage of the Site through cookies, pixels, web beacons, tags, and similar tracking technologies. This information may include:
- IP address
- Device identifiers and general device information
- Browser type and operating system
- Pages viewed and actions taken on the Site
- Dates and times of access
- Interaction with marketing emails or advertisements
This information is used for purposes such as operating the Site, analyzing usage trends, improving our Services, and supporting marketing and advertising activities.
C. Information From Third Parties
We may receive personal information about you from third parties that help us operate, improve, and market our Services. Such third parties may include:
- E-commerce platforms and service providers (such as Shopify)
- Payment processors that facilitate transactions
- Fulfillment and logistics partners involved in producing and shipping orders
- Marketing, advertising, and analytics providers
The information received from these third parties may include contact details, order and transaction information, and usage or marketing data, and is used in accordance with this Privacy Policy.
These third parties collect and process information in accordance with their own privacy policies, and RHEOS SKIN CARE is not responsible for the privacy practices of such third parties.
3. How We Use Your Information
We use personal information for purposes that include, but are not limited to:
- Processing, fulfilling, and managing orders and transactions
- Providing customer support and responding to inquiries
- Operating, maintaining, and improving the Site and Services
- Sending transactional communications, such as order confirmations and updates
- Detecting, preventing, and addressing fraud, security issues, or misuse
- Complying with legal obligations and enforcing our agreements
- Conducting analytics and internal business operations
- Sending marketing or promotional communications through email, advertisements, or other channels, where permitted by law
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in such communications.
4. Cookies
We use cookies and similar tracking technologies to operate and maintain the Site, remember user preferences, analyze performance, and support marketing and advertising activities.
These technologies may include first-party cookies placed by RHEOS SKIN CARE, as well as third-party cookies and tracking technologies placed by service providers such as analytics and advertising partners.
You may manage or disable cookies through your browser settings; however, disabling cookies may affect certain features or functionality of the Site.
For more information about how Shopify uses cookies, please refer to Shopify’s cookie policy:
https://www.shopify.com/legal/cookies
5. Sharing Your Personal Information
We may share personal information for legitimate business purposes in connection with operating, providing, and improving the Services, including in the following circumstances:
A. Service Providers
We may share personal information with third-party service providers that perform services on our behalf, such as website hosting, payment processing, customer support, marketing, analytics, and email communications. These service providers are authorized to use personal information only as necessary to perform services for us and are subject to their own privacy obligations.
B. Fulfillment Partner (Selfnamed)
Because our products are manufactured and shipped through our fulfillment partner, Selfnamed, we share limited personal information required to fulfill orders, such as name, shipping address, phone number, and order details. This information is used solely for manufacturing, packing, and shipping purposes.
C. Legal and Compliance Purposes
We may disclose personal information where required to do so by law, regulation, subpoena, court order, or governmental request, or where disclosure is necessary to protect our rights, users, or the security of the Services.
We do not sell personal information in exchange for monetary consideration. However, certain data-sharing practices for advertising or analytics purposes may be considered a “sale” or “sharing” under applicable privacy laws.
6. Children’s Data
The Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.
If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete such information in accordance with applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
7. Security & Data Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our rights.
8. Your Rights
Depending on your location and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of receiving marketing communications
- Request information about how your personal information is used or shared
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right not to be discriminated against for exercising their privacy rights.
We may need to verify your identity before processing certain requests, and we reserve the right to deny requests where permitted by law.
To exercise your rights, please contact us at:
📩 rheosskincare@gmail.com
9. International Transfers
Your personal information may be transferred to, processed, and stored in the United States or other jurisdictions where we or our service providers operate.
By using the Services, you acknowledge and consent to the transfer, processing, and storage of your information in jurisdictions that may have data protection laws different from those of your country of residence.
We take reasonable measures to ensure that personal information is handled in accordance with this Privacy Policy and applicable law.
10. Contact
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding your personal information, you may contact us at:
📩 Email: rheosskincare@gmail.com
🏢 Address: [Business Address Will Be Added Upon Store Launch]